Desktop Support
We offer a flat all-inclusive monthly rate per desktop, based on a pay-as-you-grow model so that you can easily predict and control your IT budget at all times. Our multi-tier Managed Services Provider Plans (MSP Plans) give clients the ability to choose the method of support which best suits them to control cost while increasing efficiency and productivity.
Decide which MSP Plan below best suits your business and click here to contact us for a complete, no obligation quote.
Plan |
Standard |
Deluxe |
Premium |
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| Patch Management |
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| Daily System Audits |
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| 24/7 Access to Support (1) |
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| Monthly Management Reports |
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| Desktops Configured for Remote Access |
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| Anti-virus/Anti-Malware Software |
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| Remote Management |
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| Asset Tracking |
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| License Tracking |
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| Desktop Optimization (2) |
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| Hardware Vendor Service Coordination (warranty dispatch) |
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| Unlimited Phone Support (3) |
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| Unlimited Onsite Support (4) | |
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| Workstation Requirement | n/a | 5 | 5 |
| Agreement Term |
1 year
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1 year
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1 year
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| Schedule | |||
| Regular Support Hours |
M-F 8AM-5PM
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M-F 8AM-5PM
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M-F 8AM-5PM
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| After Hours Support |
M-F 5PM-8AM
Sat & Sun |
M-F 5PM-8AM
Sat & Sun |
M-F 5PM-8AM
Sat & Sun |
1. After hours rates apply.
2. Based on Industry Standard best practices.
3. Unlimited remote and phone support during regular business hours.
4. Onsite support is at the sole discretion of TekSoft Consulting and will be provided only after remote support has been exhausted.